# BLOGS

Best practices and strategic insights from the OEM industry experts.

### [How we got to an NPS of 60 in a pandemic year](/content/how-we-got-to-an-nps-of-60-in-a-pandemic-year/index.html)

Sushana Taunk  
March 24, 2021

Not so long ago, our VP of Product- Amay Jhaveri, had written a blog titled- 10 tips that helped our B2B SaaS product score a 60+ NPS in the midst of a pandemic. The focus of the blog back then was around building a minimum loveable product in an enterprise.

[Read more about How we got to an NPS of 60 in a pandemic year](/content/how-we-got-to-an-nps-of-60-in-a-pandemic-year/index.html)

### [Should Industrial OEMs “Buy or Build” an Installed Base Management solution? Part 1 of 3](/content/should-industrial-oems-buy-or-build-an-installed-base-management-solution/index.html)

Dilipkumar Jadhav  
February 9, 2021

In this 3 part series, we examine the ‘Build vs. Buy’ decision that Industrial OEMs face when implementing an Installed Base solution. The approach outlined in this blog series is generic enough to be applied to other solution implementations or tool purchase decisions. The ‘Build vs. Buy’ decision for Installed.

[Read more about Should Industrial OEMs “Buy or Build” an Installed Base Management solution? Part 1 of 3](/content/should-industrial-oems-buy-or-build-an-installed-base-management-solution/index.html)

### [3.2 Billion Dollars, Twilio & the Future of Industrial OEM Installed Base](/content/3-2-billion-dollars-twilio-the-future-of-industrial-oem-installed-base/index.html)

Amay Jhaveri  
November 2, 2020

I have likely already caught your attention with the headline. And, I am also reasonably certain that you were intrigued by 3.2 billion dollars, didn’t care about/don’t know who Twilio is & are unequivocally invested in the future of Industrial OEMs. So what really happened a couple of weeks ago?

[Read more about 3.2 Billion Dollars, Twilio & the Future of Industrial OEM Installed Base](/content/3-2-billion-dollars-twilio-the-future-of-industrial-oem-installed-base/index.html)

### [Unlocking aftermarket success with installed base selling](/content/unlocking-aftermarket-success-with-installed-base-selling/index.html)

Tom Sturdivant  
October 21, 2020

We see it and experience it every day- offerings for goods and services that aren’t relevant to us, poorly timed, or just unnecessary. It’s not only ineffective, but between the calls, emails, ads, and pushy sales tactics, it can be downright frustrating. Now, contrast that with the situation where you.

[Read more about Unlocking aftermarket success with installed base selling](/content/unlocking-aftermarket-success-with-installed-base-selling/index.html)